\ub9ce\uc740 \uc74c\uc2dd\uc810 \uc0ac\uc7a5\ub2d8\ub4e4\uc740 \uc190\ub2d8\uc774 \ub2e4\uc2dc \ubc29\ubb38\ud558\uc9c0 \uc54a\ub294 \uc774\uc720\ub97c \uc774\ub807\uac8c \uc0dd\uac01\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n
\n“\uc74c\uc2dd \ub9db\uc774 \ubd80\uc871\ud588\ub358 \uac83 \uc544\ub2d0\uae4c?”<\/p>\n<\/blockquote>\n\n\n\n
\ubb3c\ub860 \uc74c\uc2dd\uc758 \ub9db\uc740 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n
\ud558\uc9c0\ub9cc \uc190\ub2d8\uc774 \ub2e4\uc2dc \ubc29\ubb38\ud560\uc9c0 \uc5ec\ubd80\ub97c \uacb0\uc815\ud558\ub294 \uc694\uc18c\ub294 \uc74c\uc2dd\ub9cc\uc774 \uc544\ub2d9\ub2c8\ub2e4.<\/p>\n\n\n\n
\ud6cc\ub96d\ud55c \uc74c\uc2dd\uc744 \uc81c\uacf5\ud558\uba74\uc11c\ub3c4 \uc190\ub2d8\uc774 \uc904\uc5b4\ub4dc\ub294 \uc2dd\ub2f9\uc774 \uc788\ub294 \ubc18\uba74, \uc74c\uc2dd\uc740 \ud3c9\ubc94\ud574\ub3c4 \ub298 \uc190\ub2d8\uc73c\ub85c \ubd81\uc801\uc774\ub294 \uc2dd\ub2f9\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n
\uadf8 \ucc28\uc774\ub294 \ub300\ubd80\ubd84 \uace0\uac1d \uacbd\ud5d8(Customer Experience)<\/strong> \uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n
\uc190\ub2d8\uc740 \uc74c\uc2dd\ub9cc \uae30\uc5b5\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \uc2dd\ub2f9\uc5d0\uc11c \ubcf4\ub0b8 \uc804\uccb4 \uacbd\ud5d8<\/strong>\uc744 \uae30\uc5b5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n
\ud6cc\ub96d\ud55c \uc74c\uc2dd\ub3c4 \ub098\uc05c \uacbd\ud5d8 \ud558\ub098\ub85c \uc78a\ud600\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/h2>\n\n\n\n
\ud55c \uc2dd\ub2f9\uc5d0 \ub4e4\uc5b4\uac14\ub2e4\uace0 \uc0c1\uc0c1\ud574 \ubcf4\uc138\uc694.<\/p>\n\n\n\n
\n
- \uc785\uad6c\uc5d0\uc11c \uc544\ubb34\ub3c4 \uc778\uc0ac\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n
- \uc790\ub9ac\uc5d0 \uc549\uc740 \ud6c4 10\ubd84\uc774 \uc9c0\ub098\uc11c\uc57c \uc8fc\ubb38\uc744 \ubc1b\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n
- \uc8fc\ubb38\ud55c \uc74c\uc2dd\uc740 40\ubd84\uc774 \uc9c0\ub098\uc11c \ub098\uc635\ub2c8\ub2e4.<\/li>\n\n\n\n
- \uc74c\ub8cc\ub294 \ube60\uc838 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n
- \uacc4\uc0b0\uc744 \ud558\ub824\uace0 \ud574\ub3c4 \ub610\ub2e4\uc2dc \uc624\ub798 \uae30\ub2e4\ub824\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n
\uadf8\ub7f0\ub370 \uc74c\uc2dd\uc740 \uc815\ub9d0 \ub9db\uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n
\ub2e4\uc2dc \ubc29\ubb38\ud558\uace0 \uc2f6\uc73c\uc2e0\uac00\uc694?<\/p>\n\n\n\n
\ub300\ubd80\ubd84\uc758 \uc0ac\ub78c\ub4e4\uc740 \uadf8\ub807\uc9c0 \uc54a\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n
\uc774\uc720\ub294 \uc74c\uc2dd\uc774 \uc544\ub2c8\ub77c \ubd88\ud3b8\ud588\ub358 \uacbd\ud5d8<\/strong> \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n
\uc190\ub2d8\uc740 \uc2dd\uc0ac\uac00 \uc544\ub2c8\ub77c ‘\uc5ec\uc815’\uc744 \ud3c9\uac00\ud569\ub2c8\ub2e4<\/h2>\n\n\n\n
\uace0\uac1d \uacbd\ud5d8\uc740 \uc74c\uc2dd\uc774 \ud14c\uc774\ube14\uc5d0 \uc62c\ub77c\uc624\ub294 \uc21c\uac04\ubd80\ud130 \uc2dc\uc791\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n
\uc2dd\ub2f9\uc744 \ubc1c\uacac\ud558\ub294 \uc21c\uac04\ubd80\ud130 \uc2dc\uc791\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n
\uace0\uac1d\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \ubaa8\ub4e0 \uacfc\uc815\uc744 \ud558\ub098\uc758 \uacbd\ud5d8\uc73c\ub85c \uae30\uc5b5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n
\n
- \uc8fc\ucc28\ub294 \ud3b8\ub9ac\ud588\ub294\uac00?<\/li>\n\n\n\n
- \uc9c1\uc6d0\uc774 \ubc18\uac11\uac8c \ub9de\uc774\ud588\ub294\uac00?<\/li>\n\n\n\n
- \uc624\ub798 \uae30\ub2e4\ub9ac\uc9c0 \uc54a\uc558\ub294\uac00?<\/li>\n\n\n\n
- \uba54\ub274\ub294 \uc774\ud574\ud558\uae30 \uc26c\uc6e0\ub294\uac00?<\/li>\n\n\n\n
- \uc8fc\ubb38 \uacfc\uc815\uc740 \ud3b8\ub9ac\ud588\ub294\uac00?<\/li>\n\n\n\n
- \uc74c\uc2dd\uc740 \uc81c\uc2dc\uac04\uc5d0 \ub098\uc654\ub294\uac00?<\/li>\n\n\n\n
- \uc9c1\uc6d0\uc740 \uce5c\uc808\ud588\ub294\uac00?<\/li>\n\n\n\n
- \uacc4\uc0b0\uc740 \ube60\ub974\uac8c \ub05d\ub0ac\ub294\uac00?<\/li>\n\n\n\n
- \ub9c8\uc9c0\ub9c9\uae4c\uc9c0 \uc88b\uc740 \uc778\uc0c1\uc744 \ubc1b\uc558\ub294\uac00?<\/li>\n<\/ul>\n\n\n\n
\uc774 \uacfc\uc815 \uc911 \ub2e8 \ud558\ub098\ub77c\ub3c4 \ubd80\uc871\ud558\uba74 \uc804\uccb4 \uacbd\ud5d8\uc5d0 \ubd80\uc815\uc801\uc778 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n
\uc0ac\ub78c\ub4e4\uc740 \uc74c\uc2dd\ubcf4\ub2e4 \uac10\uc815\uc744 \ub354 \uc624\ub798 \uae30\uc5b5\ud569\ub2c8\ub2e4<\/h2>\n\n\n\n
6\uac1c\uc6d4 \uc804\uc5d0 \uba39\uc5c8\ub358 \uc74c\uc2dd \uc774\ub984\uc740 \uae30\uc5b5\ub098\uc9c0 \uc54a\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n
\ud558\uc9c0\ub9cc \uc774\ub7f0 \uae30\uc5b5\uc740 \uc624\ub798 \ub0a8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n
\n“\uc9c1\uc6d0\ub4e4\uc774 \uc815\ub9d0 \uce5c\uc808\ud588\uc5b4.”<\/p>\n<\/blockquote>\n\n\n\n
\ub610\ub294<\/p>\n\n\n\n
\n“\ud55c \uc2dc\uac04\uc774\ub098 \uae30\ub2e4\ub838\uc5b4.”<\/p>\n<\/blockquote>\n\n\n\n
\uc0ac\ub78c\uc740 \uc815\ubcf4\ubcf4\ub2e4 \uac10\uc815\uc744 \ub354 \uc624\ub798 \uae30\uc5b5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n
\uc190\ub2d8\uc774 \ud3b8\uc548\ud568\uacfc \ud658\uc601\ubc1b\ub294 \ub290\ub08c\uc744 \ubc1b\ub294\ub2e4\uba74, \uc74c\uc2dd\uc774 \uc644\ubcbd\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub2e4\uc2dc \ubc29\ubb38\ud560 \uac00\ub2a5\uc131\uc774 \ud6e8\uc52c \ub192\uc544\uc9d1\ub2c8\ub2e4.<\/p>\n\n\n\n
\uae30\uc874 \uace0\uac1d\uc740 \uc0c8\ub85c\uc6b4 \uace0\uac1d\ubcf4\ub2e4 \ud6e8\uc52c \uac00\uce58 \uc788\uc2b5\ub2c8\ub2e4<\/h2>\n\n\n\n
\uc0c8\ub85c\uc6b4 \uace0\uac1d \ud55c \uba85\uc744 \uc5bb\uae30 \uc704\ud574\uc11c\ub294<\/p>\n\n\n\n
\n
- \uad11\uace0\ub97c \uc9d1\ud589\ud558\uace0,<\/li>\n\n\n\n
- \ud560\uc778 \ud589\uc0ac\ub97c \uc9c4\ud589\ud558\uace0,<\/li>\n\n\n\n
- \ucfe0\ud3f0\uc744 \uc81c\uacf5\ud558\uace0,<\/li>\n\n\n\n
- \ubc30\ub2ec \ud50c\ub7ab\ud3fc\uc5d0 \ube44\uc6a9\uc744 \uc9c0\ubd88\ud574\uc57c \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n
\ubc18\uba74 \uae30\uc874 \uace0\uac1d\uc744 \uc720\uc9c0\ud558\ub294 \ub370\ub294 \ud6e8\uc52c \uc801\uc740 \ube44\uc6a9\uc774 \ub4ed\ub2c8\ub2e4.<\/p>\n\n\n\n
\uc608\ub97c \ub4e4\uc5b4,<\/p>\n\n\n\n
\n
- \ud56d\uc0c1 \uc77c\uc815\ud55c \uc74c\uc2dd \ud488\uc9c8\uc744 \uc720\uc9c0\ud558\uace0,<\/li>\n\n\n\n
- \uc8fc\ubb38\uc744 \ube60\ub974\uac8c \ucc98\ub9ac\ud558\uba70,<\/li>\n\n\n\n
- \ub2e8\uace8 \uace0\uac1d\uc744 \uae30\uc5b5\ud558\uace0,<\/li>\n\n\n\n
- \uc9c4\uc2ec \uc5b4\ub9b0 \uac10\uc0ac \uc778\uc0ac\ub97c \uc804\ud558\ub294 \uac83\ub9cc\uc73c\ub85c\ub3c4 \ucda9\ubd84\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n
\ub2e8\uace8 \uace0\uac1d\uc740<\/p>\n\n\n\n
\n
- \ub354 \uc790\uc8fc \ubc29\ubb38\ud558\uace0,<\/li>\n\n\n\n
- \ub354 \ub9ce\uc740 \uae08\uc561\uc744 \uc18c\ube44\ud558\uba70,<\/li>\n\n\n\n
- \uce5c\uad6c\uc640 \uac00\uc871\uc5d0\uac8c \uc2dd\ub2f9\uc744 \ucd94\ucc9c\ud574 \uc90d\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n
\uc774\ub4e4\uc740 \uac00\uc7a5 \ud6a8\uacfc\uc801\uc778 \ub9c8\ucf00\ud305 \uc790\uc0b0\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n
\uae30\ub2e4\ub9bc\uc740 \uc190\ub2d8\uc744 \ub5a0\ub098\uac8c \ub9cc\ub4dc\ub294 \uac00\uc7a5 \ud070 \uc774\uc720\uc785\ub2c8\ub2e4<\/h2>\n\n\n\n
\uc190\ub2d8\uc774 \ub2e4\uc2dc \ubc29\ubb38\ud558\uc9c0 \uc54a\ub294 \uac00\uc7a5 \ud754\ud55c \uc774\uc720 \uc911 \ud558\ub098\ub294 \uae34 \ub300\uae30 \uc2dc\uac04\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n
\ud765\ubbf8\ub85c\uc6b4 \uc810\uc740, \uc0ac\ub78c\ub4e4\uc740 \uae30\ub2e4\ub9ac\ub294 \uac83 \uc790\uccb4\ubcf4\ub2e4 \uc5bc\ub9c8\ub098 \uae30\ub2e4\ub824\uc57c \ud558\ub294\uc9c0 \ubaa8\ub974\ub294 \uc0c1\ud669<\/strong>\uc744 \ub354 \uc2eb\uc5b4\ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n
\uc608\ub97c \ub4e4\uc5b4,<\/p>\n\n\n\n
\n“\uc74c\uc2dd\uc740 \uc57d 15\ubd84 \ud6c4\uc5d0 \ub098\uc635\ub2c8\ub2e4.”<\/p>\n<\/blockquote>\n\n\n\n
\uc774 \ud55c\ub9c8\ub514\ub9cc\uc73c\ub85c\ub3c4 \uace0\uac1d\uc740 \ud6e8\uc52c \ud3b8\uc548\ud558\uac8c \uae30\ub2e4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n
\uc8fc\ubc29\uc774 \ubc14\uc058\ub2e4\uba74 \uc228\uae30\uae30\ubcf4\ub2e4 \ubbf8\ub9ac \uc54c\ub824\uc8fc\ub294 \uac83\uc774 \uc2e0\ub8b0\ub97c \uc5bb\ub294 \ubc29\ubc95\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n
\uae30\uc220\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \ub354\uc6b1 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/h2>\n\n\n\n
\ucd5c\uadfc \ub9ce\uc740 \uc74c\uc2dd\uc810\uc774 \ub2e4\uc591\ud55c \ub514\uc9c0\ud138 \uae30\uc220\uc744 \ub3c4\uc785\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n
\uc608\ub97c \ub4e4\uc5b4,<\/p>\n\n\n\n
\n
- QR \uba54\ub274\ub85c \ubc14\ub85c \uba54\ub274\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n
- \uc2a4\ub9c8\ud2b8\ud3f0\uc73c\ub85c \uc9c1\uc811 \uc8fc\ubb38\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n
- \uc8fc\ubc29 \ub514\uc2a4\ud50c\ub808\uc774 \uc2dc\uc2a4\ud15c(KDS)\uc740 \uc8fc\ubb38 \uc2e4\uc218\ub97c \uc904\uc5ec\uc90d\ub2c8\ub2e4.<\/li>\n\n\n\n
- QR \uacb0\uc81c\uc640 \uce74\ub4dc \uacb0\uc81c\ub294 \uacc4\uc0b0 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n
- \uc628\ub77c\uc778 \uc608\uc57d \uc2dc\uc2a4\ud15c\uc740 \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc5ec\uc90d\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n
\uae30\uc220\uc758 \ubaa9\uc801\uc740 \uc0ac\ub78c\uc744 \ub300\uc2e0\ud558\ub294 \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4.<\/p>\n\n\n\n
\uc9c1\uc6d0\uc774 \uace0\uac1d\uc5d0\uac8c \ub354 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ubd88\ud3b8\ud55c \uacfc\uc815\uc744 \uc904\uc774\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n
\uace0\uac1d\uc758 \ubd88\ub9cc\uc740 \uac00\uc7a5 \uc18c\uc911\ud55c \uae30\ud68c\uc785\ub2c8\ub2e4<\/h2>\n\n\n\n
\ubd88\ub9cc\uc740 \uc2e4\ud328\ub97c \uc758\ubbf8\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n
\uc624\ud788\ub824 \uac1c\uc120\ud560 \uc218 \uc788\ub294 \uae30\ud68c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n
\ubd88\ub9cc\uc744 \ub9d0\ud574\uc8fc\ub294 \uace0\uac1d\uc740 \uc544\uc9c1 \uc2dd\ub2f9\uc5d0 \uae30\ub300\ub97c \uac00\uc9c0\uace0 \uc788\ub294 \uc0ac\ub78c\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n
\uc815\ub9d0 \uc704\ud5d8\ud55c \uace0\uac1d\uc740 \uc544\ubb34 \ub9d0\ub3c4 \ud558\uc9c0 \uc54a\ub294 \uc0ac\ub78c\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n
\uadf8\ub4e4\uc740<\/p>\n\n\n\n
\n
- \uc870\uc6a9\ud788 \uacc4\uc0b0\ud558\uace0,<\/li>\n\n\n\n
- \uc2dd\ub2f9\uc744 \ub5a0\ub098\uba70,<\/li>\n\n\n\n
- \ub2e4\uc2dc\ub294 \ub3cc\uc544\uc624\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n
\uace0\uac1d\uc774 \uc27d\uac8c \uc758\uacac\uc744 \ub0a8\uae38 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \ub9cc\ub4e4\uba74 \uc791\uc740 \ubb38\uc81c\ub97c \ucd08\uae30\uc5d0 \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n
\uace0\uac1d\uc774 \ub2e4\uc2dc \ubc29\ubb38\ud560 \uc774\uc720\ub97c \ub9cc\ub4e4\uc5b4\uc57c \ud569\ub2c8\ub2e4<\/h2>\n\n\n\n
\uc88b\uc740 \uacbd\ud5d8\uc740 \uace0\uac1d\uc744 \ub9cc\uc871\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n\n\n\n
\ud2b9\ubcc4\ud55c \uacbd\ud5d8\uc740 \uace0\uac1d\uc744 \ub2e4\uc2dc \uc624\uac8c \ub9cc\ub4ed\ub2c8\ub2e4.<\/p>\n\n\n\n
\uadf8 \uc774\uc720\ub294 \uc544\uc8fc \uc791\uc740 \uac83\uc77c \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n
\n
- \ub2e4\ub978 \uacf3\uc5d0\uc11c\ub294 \ub9db\ubcfc \uc218 \uc5c6\ub294 \ub300\ud45c \uba54\ub274<\/li>\n\n\n\n
- \ub2e8\uace8\uc744 \uae30\uc5b5\ud558\ub294 \uc9c1\uc6d0<\/li>\n\n\n\n
- \ube60\ub974\uace0 \uc548\uc815\uc801\uc778 \uc11c\ube44\uc2a4<\/li>\n\n\n\n
- \ud3b8\uc548\ud55c \ubd84\uc704\uae30<\/li>\n\n\n\n
- \uac04\ub2e8\ud55c \uc801\ub9bd \ud504\ub85c\uadf8\ub7a8<\/li>\n\n\n\n
- \uc138\uc2ec\ud55c \ubc30\ub824<\/li>\n<\/ul>\n\n\n\n
\uace0\uac1d\uc740 \uc774\ub7f0 \uc791\uc740 \ucc28\uc774\ub97c \uc624\ub798 \uae30\uc5b5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n
\uacb0\ub860<\/h2>\n\n\n\n
\uc190\ub2d8\uc740 \uc74c\uc2dd\uc774 \ub9db\uc788\uc5b4\uc11c\ub9cc \ub2e4\uc2dc \uc624\ub294 \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4.<\/p>\n\n\n\n
\uadf8\ub4e4\uc740 \uc2dd\ub2f9\uc5d0\uc11c \uae30\ubd84 \uc88b\uc740 \uacbd\ud5d8<\/strong>\uc744 \ud588\uae30 \ub54c\ubb38\uc5d0 \ub2e4\uc2dc \ubc29\ubb38\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n
\uc9c0\uc18d\uc801\uc73c\ub85c \uc131\uc7a5\ud558\ub294 \uc74c\uc2dd\uc810\uc744 \ub9cc\ub4e4\uace0 \uc2f6\ub2e4\uba74 \uc8fc\ubc29\uc5d0\ub9cc \ud22c\uc790\ud558\uc9c0 \ub9c8\uc2ed\uc2dc\uc624.<\/p>\n\n\n\n
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